Returns & Exchanges
At Berrys Jewellers, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for a full refund or exchange on all unworn items. Please ensure all original packaging and certificates are included to facilitate a smooth return process.
Initiate Your Return
Log into your account or use our guest portal to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.
Secure Packaging
Place the item in its original presentation box and pack it securely inside a shipping carton with the original invoice and all diamond certificates.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring you obtain a proof of postage receipt.
Inspection and Refund
Once our quality assessment team verifies the condition of the piece, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing