Frequently Asked Questions
Everything you need to know about your luxury jewelry purchase.
What shipping methods do you offer for high-value items?
We provide complimentary insured express shipping on all orders. Every package is discreetly boxed and requires a signature upon delivery to ensure your jewelry arrives safely.
Can I return a piece of jewelry if it's not quite right?
Yes, we offer a 30-day return policy for most items. The jewelry must be in its original, unworn condition with all security tags and original packaging intact. Please note that custom-made or engraved items are non-returnable.
Do you provide certificates of authenticity for diamonds?
Absolutely. All our significant diamonds and gemstones come with an official grading report from reputable laboratories such as the GIA, IGI, or HRD, alongside a Berrys Jewellers certificate of authenticity.
How do I determine my correct ring size?
We offer a complimentary ring sizer that can be mailed to your home. Alternatively, you can visit any of our boutiques for a professional fitting, or consult our online sizing guide for international conversions.
What payment options do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For our UK customers, we also offer interest-free finance options through our partner providers, allowing you to spread the cost of your purchase.
Do you offer a warranty on your jewelry?
Every piece of jewelry purchased from Berrys Jewellers is covered by a 12-month manufacturer's warranty against production defects. We also offer lifetime professional cleaning and inspection services.